Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that orders already in the shipping process cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing time.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be rejected or subject to a partial refund. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays.

Please package your return securely, using the original packaging when possible. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped or defective product).

Refunds

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to our error.

Some items may be subject to a restocking fee of up to 15% of the item's price. This fee will be deducted from your refund. We will clearly communicate any restocking fees before processing your return. Sale items and clearance merchandise may only be eligible for store credit at our discretion.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or payment provider. Some financial institutions may require additional time to process the refund. If you've completed these steps and still haven't received your refund, please contact us immediately. We will investigate the matter and work with you to resolve it promptly.

For bank transfers, please ensure you've provided us with the correct account information. Incorrect banking details may delay your refund by several weeks. In cases where a refund is sent but not received, we may require you to contact your bank to trace the transaction before we can initiate a new refund process.

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